Privacy policy

Cat Universe Privacy Policy

Last updated: October 27, 2025

Cat Universe operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Cat Universe is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.

• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

• Account information including your username, password, security questions, preferences and settings.

• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

• Communications with us including the information you include when contacting customer support.

• Device information including details about your device, browser, or network connection, IP address, and other unique identifiers.

• Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you when you create an account, place an order, communicate with us, or otherwise provide information.

• Automatically through cookies and similar technologies when you use our Services.

• From our service providers who enable certain functionality and process personal data on our behalf.

• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services. To perform our contract with you, process orders and payments, fulfil orders, remember preferences, send notifications, process returns, manage your account, and recommend products.

Marketing and Advertising. To send promotional communications by email, text or mail and show you relevant ads, including based on items you’ve viewed or purchased.

Security and Fraud Prevention. To provide a secure shopping experience, detect or investigate possible fraud, and protect our users.

Communicating with You. To provide customer support, respond to your inquiries, and maintain our business relationship.

Legal Reasons. To comply with applicable laws, respond to legal requests, enforce our terms, and protect our rights.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT, analytics, payment processing, fulfillment, shipping, and customer support).

• With business and marketing partners to deliver marketing or personalized advertising.

• When you direct us or consent to disclosure (e.g. social media integrations).

• With our affiliates or within our corporate group.

• In connection with a business transaction or to comply with legal obligations.

Third-Party Integrations We Use

In addition to Shopify, we use a small number of trusted third-party partners to help operate and improve our Services:

• Klaviyo – used to send order updates, marketing emails, and personalized recommendations.
  Privacy Policy: https://www.klaviyo.com/legal/privacy

• Judge.me – used to collect and display verified customer reviews and ratings.
  Privacy Policy: https://judge.me/privacy

• Hive – our fulfillment partner that stores and ships your orders to you.
  Privacy Policy: https://www.hiveapp.io/privacy-policy

Each of these partners processes limited personal data only as needed to perform their specific service and in accordance with their own privacy policies.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve our Services. Information you submit is transmitted to and shared with Shopify and other third parties that may be located in countries other than your own.

To help protect, grow, and improve our business, we use certain Shopify features that may incorporate data about your interactions with our store and other merchants. In these cases, Shopify acts as the data controller for that processing.

To learn more, see the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy   

If you are in the UK or EEA, you can exercise privacy rights related to Shopify data via:
https://privacy.shopify.com/en

Third Party Websites and Links
Our Services may link to third-party websites or platforms. These sites have their own privacy policies and we are not responsible for their practices. Please review their terms before providing personal information.

Children’s Data

We do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you believe a child has provided us data, please contact us to request deletion.

Security and Retention of Your Information

We use appropriate technical and organizational measures to protect your data, but no system is perfectly secure. Please avoid sending sensitive information over unsecure channels.

We retain your data as long as needed to provide our Services, maintain your account, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on your location, you may have rights to:

• Access / Know the data we hold about you.

• Delete personal information we maintain.

• Correct inaccurate data.

• Port your data to another provider.

• Opt out of marketing communications at any time using unsubscribe links.

If you live in the UK or EEA, you may also:

• Object to or restrict processing for certain purposes.

• Withdraw consent where processing is based on consent.

You can exercise your rights by contacting us using the details below. We may need to verify your identity before processing certain requests.

Shopify-related requests should be made via https://privacy.shopify.com/en

Complaints

If you have complaints about our handling of personal data, contact us first. You may also lodge a complaint with your local data protection authority.
EEA list: https://edpb.europa.eu/about-edpb/board/members_en

International Transfers

We may transfer, store, and process your data outside your country. Where data is transferred outside the UK or EEA, we rely on recognized safeguards like Standard Contractual Clauses or equivalent protections.

Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted on this page and the “Last updated” date will be revised accordingly.

Contact

If you have questions or wish to exercise your privacy rights, please contact:
📧 meow@catuniverse.co.uk
📍 60 Lysander House, 7 Union Way, London, ENG, NW10 6FJ, GB 

For data protection purposes, Cat Universe is the data controller of your personal information.